As a Customer Service/Customer Support intern at Orbit Wallet, you will play a crucial role in ensuring our customers have a positive experience. Your proficiency in English, Hindi, and Kannada will allow you to effectively communicate with a diverse customer base. Your skills in MS-Excel will also be utilized to track and analyze customer data.
Key Responsibilities:
1. Provide timely and accurate responses to customer inquiries via phone, email, and chat
2. Resolve customer complaints and issues in a professional and efficient manner
3. Assist customers with account management, transactions, and technical support
4. Collaborate with other team members to ensure seamless customer service delivery
5. Maintain detailed records of customer interactions and transactions
6. Identify and report any trends or issues affecting customer satisfaction
7. Continuously strive to improve customer service processes and procedures
If you are passionate about customer service and eager to gain hands-on experience in a fast-paced environment, apply now to join our dynamic team at Orbit Wallet!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 2nd Sep'24 and 7th Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
Orbit enables consumers to use public transport across India with only one card. One unified interoperable solution for all your payment and transit needs.
