Customer Service/Customer Support Internship

Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 28,000 /month
APPLY BY
9 May' 24
Posted 1 week ago
Internship with job offer

About the internship

Selected intern's day-to-day responsibilities include:

1. Handling User tickets/calls/chat
2. Understanding the user query, quickly deciding right resolution from user's perspective
3. Deciding on the best medium to interact with the customer and provide a resolution (call, chat, email) and close the issue immediately
4. Ensuring 100% accuracy in documentation of interactions handled
5. Adhering to quality benchmarks, follow process standard operating procedures & exception policy framework
6. Identifying opportunities for process improvements, training, or refreshers

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 25th Apr'24 and 30th May'24

3. are available for duration of 6 months

4. have relevant skills and interests

Perks

Certificate Informal dress code Free snacks & beverages Job offer

Number of openings

15

About Simpl

Simpl is India's fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25 million-plus users pan-India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers.

Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.
Activity on Internshala
Hiring since April 2024
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