About the internship
Selected intern's day-to-day responsibilities include:
1. Customer Query Handling: Respond to customer inquiries via WhatsApp, email, and live chat, ensuring quick and professional resolutions
2. Issue Troubleshooting & Escalation: Assist customers with basic troubleshooting related to website setup, payments, and integrations, escalating complex cases to the tech team when necessary
3. Onboarding & Service Guidance: Guide new customers through Zupain's onboarding process, explaining key features, pricing, and service offerings
4. CRM & Data Management: Maintain records of customer interactions, update CRM tools, and track recurring issues to enhance service efficiency
5. Feedback Collection & Process Improvement: Gather customer feedback, identify common pain points, and contribute to refining internal support processes and FAQs
Earn certifications in these skills
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
Hindi Proficiency (Written)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 5th Mar'25 and 9th Apr'25
3. are available for duration of 4 months
4. have relevant skills and interests
Other requirements
1. Strong Communication Skills – Fluent in English; knowledge of Hindi or regional languages is a plus
2. Tech-Savvy – Comfortable using customer support tools, CRM software, and web-based platforms
3. Problem-Solving Mindset – Ability to analyze customer issues and provide effective solutions
4. E-Commerce Awareness – Understanding of online business models, website management, and digital payments is a plus
5. Adaptability & Proactiveness – Ability to work in a fast-paced startup environment with minimal supervision
Perks
Certificate
Letter of recommendation
Number of openings
4
About Webboombaa
We at Webboombaa, an ISO 9001:2015 certified, are shaping this digital world with our prowess and young fiery. We are a budding startup company that consists of young, innovative, and vibrant minds. The company was envisioned by three business graduates from different backgrounds. The core idea is to rebuild the digital market from the ashes. We are an official partner with Google, Microsoft, Amazon, LinkedIn, Star Groups, Facebook, etc. We have been awarded the Best 2019 Online Branding Service Provider in Tamilnadu Awarded by Zee Business from the hands of Shri Ramdas Athwale (Hon'ble Minister of Social State Justice and Empowerment), Shri Amar Shankar Sable (Hon'ble MP Rajya Sabha), and actor Shakti Kapoor.
Activity on Internshala
Hiring since February 2025
