Customer Service/Customer Support Internship

Actively hiring
Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
2 Months
Stipend
₹ 5,000-8,000 /month
APPLY BY
1 Jan' 25
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Reviewing and verifying customer profiles to ensure the accuracy and legitimacy of the information provided
2. Performing checks to confirm customer identity and adherence to compliance and regulatory requirements
3. Addressing any discrepancies or issues related to profile validation by coordinating with customers and relevant teams
4. Collecting essential information from customers to better understand their needs, preferences, and expectations
5. Maintaining organized and accurate records in the system, ensuring data integrity and confidentiality
6. Updating client information regularly to keep records current and facilitate personalized service
7. Guiding new clients through the onboarding process, ensuring they feel comfortable and informed about our offerings
8. Providing product/service demonstrations, training, or resources as required to enhance their understanding
9. Acting as a liaison between clients and internal teams to address onboarding questions or concerns promptly
10. Conducting in-depth research on client industries, market trends, and competitors to gather insights and improve service quality
11. Analyzing customer data to identify patterns, preferences, and potential areas for improvement
12. Using insights from research to support marketing, sales, and customer experience initiatives

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 12th Nov'24 and 1st Jan'25

3. are available for duration of 2 months

4. have relevant skills and interests

Other requirements

1. Bachelor’s degree in business, marketing, or a related field

2. Strong communication and interpersonal skills

3. Attention to detail and commitment to delivering high-quality service

4. Familiarity with CRM tools and data management practices is a plus

Perks

Certificate Flexible work hours 5 days a week

Number of openings

6

About Pepagora (India) Private Limited

Pepagora.com is an integrated B2B marketplace to showcase your business and attract potential customers. Powered with free tools for monitoring your business online and managing it on the go.
Activity on Internshala
Hiring since August 2024
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1 candidate hired
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