About Ayuvya: Ayuvya is a leading wellness company dedicated to promoting a healthy lifestyle through our range of natural and organic products. Our mission is to enhance the well-being of our customers by providing high-quality products that are both effective and safe.
Job Description: We are seeking a highly motivated and customer-oriented call support representative to join our team. The successful candidate will be responsible for providing exceptional customer service over the phone, resolving customer inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle a high volume of calls.
Selected intern's day-to-day responsibilities include:
1. Customer Support: Answer inbound customer calls promptly, providing accurate and helpful responses to inquiries about Ayuvya s products and services
2. Issue Resolution: Identify and resolve customer issues efficiently, ensuring customer satisfaction and fostering positive relationships
3. Product Knowledge: Maintain a comprehensive understanding of Ayuvya s product range and stay updated on new products, services, and promotions
4. Documentation: Accurately document customer interactions, including inquiries, issues, and resolutions, in the customer support system
5. Feedback Collection: Gather and report customer feedback to help improve products and services
6. Team Collaboration: Collaborate with other customer support team members and departments to ensure seamless service and support
7. Continuous Improvement: Participate in ongoing training and development to enhance product knowledge and customer service skills
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd May'24 and 27th Jun'24
3. are available for duration of 3 months
4. are from or open to relocate to Delhi and neighboring cities
5. have relevant skills and interests
1. Possess a high school diploma or equivalent; a bachelor’s degree is a plus.
2. Previous experience in customer service or call center support is preferred.
3. Excellent verbal communication skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to handle a high volume of calls and work in a fast-paced environment.
6. Proficient in using customer service software and tools.
7. A customer-centric attitude with a passion for helping others.
Experience the power of ancient Ayurveda with 100% genuine Ayurvedic health and personal care products from Ayuvya! Our philosophy is to promote the richness of Ayurveda tradition and bring it to the modern world by providing quality products to mankind. To get one-stop access for all your Ayurvedic health and beauty needs, you can check out our Ayuvya app.
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