Customer Service/Customer Support Internship

At Bondspe, we are a leading app-based investment platform committed to simplifying the buying and selling of bonds and debentures. Our mission is to democratize the investment in fixed-income securities, making them accessible, understandable, and profitable for investors of all types. We pride ourselves on innovative technology, a user-friendly experience, and outstanding customer support.

We are looking for a customer support specialist who is passionate about helping people and excited about providing exceptional service to our users. As the front line of our company, you will help our clients navigate their investment journey, ensuring they have a seamless and positive experience with our platform.

Key responsibilities:

1. Provide timely, accurate, and friendly support to users via chat, email, and phone
2. Assist users with various issues ranging from account KYC setup, troubleshooting, transaction inquiries, and understanding of bonds and debentures
3. Walk customers through our app features and functionalities, helping them utilize the platform to its fullest potential
4. Resolve concerns by clarifying issues, researching answers, and providing information or alternatives
5. Collect feedback from users and work with the tech team to enhance the user experience
6. Maintain detailed records of customer interactions, transactions, comments, and complaints
7. Stay updated with new products and features on our platform as well as general trends in the financial services industry

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