1. Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
2. Immediately escalating serious complaints or issues that you are not equipped to deal with.
3. Liaising with colleagues or managers to find the best solutions to customers issues.
4. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
5. Maintaining a polite, helpful, and professional manner at all times.
6. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
7. Familiarizing yourself with new products and services as they are introduced.
8. Attending workshops and meetings as required.
9. Respecting client confidentiality at all times.
10. Tracking customer experiences across online and offline channels, devices, and touchpoints.
11. Identifying customer needs and taking proactive steps to maintain positive experiences.
12. Documenting processes and logging technical issues, as well as customer compliments and complaints.
13. Improving overall customer satisfaction
14. Identify and assess customers' needs to achieve satisfaction
15. Build sustainable relationships of trust through open and interactive communication
CrystalBall (CBAI Technologies Private Limited), is a global start-up company with its headquarters in California, US, and offices in India. In India, we are incubated by IIT Hyderabad for innovation, new technology, and R&D purposes.
We are a drone start-up company, Our solutions include drones and AI. We manufacture our drones and provide end-to-end services. We are a company with India's first type certified mapping drone.
