As a Customer Service/Customer Support intern at EternalFlowers, you will have the opportunity to enhance your skills in effective communication, English proficiency (spoken and written), social media marketing, and MS-Excel. You will be an integral part of our team, providing exceptional customer service and support to ensure our customers have a positive experience with our brand.
Key responsibilities:
1. Respond promptly to customer inquiries via phone, email, and social media platforms
2. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise
3. Monitor social media channels to engage with customers and address any feedback or concerns
4. Utilize MS-Excel to track customer interactions and analyze data to improve our customer service processes
5. Collaborate with other team members to ensure a seamless customer experience from start to finish
6. Continuously seek opportunities to improve customer satisfaction and loyalty
7. Contribute to social media marketing campaigns to drive brand awareness and customer engagement
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we want you to join our team at EternalFlowers. Apply now and embark on a rewarding internship experience in the floral industry!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 15th Apr'24 and 20th May'24
3. are available for duration of 2 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
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