As a Customer Service/Customer Support intern at GoMechanic, you will have the opportunity to enhance your English proficiency (spoken and written) while gaining valuable experience in customer relations. Your role will be crucial in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills.
Key responsibilities include:
1. Providing exceptional customer service via phone, email, and chat to address inquiries and resolve issues promptly.
2. Utilizing MS-Excel to organize and analyze customer data for insights on improving service delivery.
3. Assisting in managing customer accounts and orders in MS-Office to ensure accuracy and efficiency.
4. Collaborating with the team to develop strategies for improving customer experience and retention.
5. Monitoring customer feedback and reviews to identify areas for improvement and implement necessary changes.
6. Participating in training sessions to enhance product knowledge and customer service skills.
7. Supporting other departments as needed to contribute to the overall success of the company.
This internship will provide you with hands-on experience in a fast-paced, dynamic environment, and the opportunity to make a meaningful impact on the customer experience. Join us at GoMechanic and kickstart your career in customer service!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 28th Sep'24 and 2nd Nov'24
3. are available for duration of 3 months
4. have relevant skills and interests
GoMechanic is a new-age start-up aiming to disrupt the automobile servicing market in India through technical support and operational excellence. The founders are IIM-A graduates with experience in senior positions in consultancies and start-ups.
