As a customer service/customer support intern at IESoft Technologies Private Limited, you will have the opportunity to showcase your English proficiency in both spoken and written communications while utilizing your skills in MS Excel and MS Office.
Selected intern's day-to-day responsibilities include:
1. Assist customers with product inquiries, technical issues, and complaints through phone, email, and chat support
2. Maintain customer records and update information in the company database with accuracy and efficiency
3. Collaborate with cross-functional teams to resolve customer issues promptly and provide excellent service
4. Analyze customer feedback and data to identify trends and recommend improvements for customer satisfaction
5. Generate reports and presentations using MS-Excel to track customer service performance metrics
6. Participate in training sessions and workshops to enhance customer service skills and product knowledge
7. Contribute to team meetings and brainstorming sessions to develop innovative solutions for enhancing customer support processes
If you are a proactive and detail-oriented individual with a passion for delivering exceptional customer service, this internship opportunity at IESoft Technologies Private Limited is perfect for you!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 26th Jun'24 and 31st Jul'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. The candidate must possess the following skills: strong interpersonal skills, excellent communication abilities, a customer-focused mindset, experience in managing client relationships, and the ability to understand and address customer needs.
IESoft Technologies Private Limited is a product and services company with a global presence. We started our operations in the year 2012. We have come a long way in the past nine years. We have global clients from Singapore, the US, the UK, Canada, and the Middle East. Some of our clients are from the Fortune 500 list and big global names. We have helped many clients reach their goals & have been supporting them with our software expertise. We had launched a couple of products a few years ago and they are very successful now. The company offers an awesome working culture.
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