Customer Service/Customer Support Internship

Selected intern's day-to-day responsibilities include:

1. Contacting debtors: Reach out to debtors via phone, email, or mail to discuss overdue payments and negotiate repayment plans
2. Negotiation: Utilize negotiation skills to agree on suitable payment arrangements and deadlines, while considering the debtor's financial situation and the organization's policies
3. Maintaining records: Maintain accurate records of all communications, payment commitments, and any changes made to payment plans
4. Compliance: Ensure all debt collection activities comply with relevant regulations and company policies. This includes understanding and following fair debt-collection practices
5. Research and investigation: Conduct research and investigations to locate debtors who have become unresponsive or are difficult to reach
6. Communication: Collaborate with other departments within the organization, such as legal or finance departments, to escalate complex cases or seek guidance on legal matters
7. Reporting: Generate reports on debt recovery activities, providing updates on progress, challenges, and successes to the management team

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