1. Assist in the installation and configuration of contact center software solutions, including IVR, ACD, CTI, and CRM systems
2. Troubleshoot software performance, reliability, and scalability issues under the guidance of senior team members
3. Assist in providing training to end-users on the use of contact center software solutions
4. Collaborate with other members of the contact center team, including software developers, quality assurance analysts, and project managers
5. Develop and maintain software documentation, including installation and configuration guides, troubleshooting manuals, and training materials
6. Identify opportunities for process improvement and work with the team to implement solutions
7. Ensure that all software installation and configuration follows established standards and best practices
We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working rotational shifts (you ll be working from home during nights though) Night Shifts will be around 2-3 in a month and you will be compensated extra for night shifts.
What do we look for?
Good knowledge of Linux OS
Basics of networking concepts (LAN, OSI, Topology, IPv4, IPv6, etc)
Basics of database concepts - MySQL, Postgres, etc.
Exotel is India's largest cloud telephony company. We aim to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel's cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilize features like IVR, call recordings to sound professional, and serve its customers better. We believe that we're at the forefront of something big. Cloud telephony is poised to change the way businesses function.
We've been around since 2011 and have been helping more than 2000+ businesses across India grow. We're a high-energy startup. We work out of Bangalore, sit around a desk, go for coffee together, and handle everything from routers to disk failures to sales calls to customer setups. We're dreaming big, and growing fast. Cloud telephony is here to stay!
