1. Respond promptly to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers in placing orders, tracking shipments, and resolving any issues that may arise.
3. Maintain accurate records of customer interactions and transactions in the software.
4. Collaborate with the sales and marketing teams to provide personalized recommendations to customers.
5. Monitor customer feedback and escalate any issues to the appropriate department for resolution.
6. Contribute to the overall success of the company by delivering exceptional customer support and service.
IGP.com is one of the world's and India's leading multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. Trusted by more than 5 million users worldwide, we pride ourselves on being India's No.1 gifting site. We have a collection of more than 25k+ curated and personalized gifts for all occasions that are available for same-day delivery across 1000+ cities in India and for free shipping across 100+ countries.
We have an ever-expanding global footprint with customers spanning across 100+ countries and the capability to deliver gifts to over 150 countries. We are headquartered in Mumbai with over 1200+ employees across our offices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore.
