About the internship
Selected intern's day-to-day responsibilities include:
1. Create, update, and maintain accurate documentation of processes, user manuals, and FAQ materials.
2. Collaborate with technical teams to ensure documentation is comprehensive and up-to-date.
3. Assist in the development of training materials and presentations for end-users.
4. Respond to client inquiries via email, phone, or ticketing system, providing clear and concise information to resolve their issues.
5. Track and document customer service interactions and troubleshooting steps.
6. Collaborate with technical staff to resolve complex issues, ensuring client satisfaction.
7. Assist in various phases of the software development lifecycle when needed.
8. Participate in testing and feedback sessions to improve software usability.
9. Help in the preparation and modification of reports, specifications, plans, and other documents as required.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st Jan'25 and 25th Feb'25
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Currently pursuing or recently graduated with a degree in computer science, information technology, or a related field.
2. Excellent written and verbal communication skills.
3. Strong understanding of technical documentation and general IT concepts.
4. Ability to explain complex information in a clear and concise manner.
5. Experience with documentation tools like MS Office, Google Docs, or similar is a plus.
6. Proactive and eager to learn with good problem-solving skills.
Perks
Certificate
Letter of recommendation
Flexible work hours
Informal dress code
5 days a week
Additional information
1. Hands-on experience in a fast-paced industry.
2. Opportunities to work on meaningful projects and make tangible impacts.
3. Exposure to industry experts and the chance to develop professional skills.
Number of openings
3
About Kanishka Consultancy
We are a business and technology consulting firm established in July 2014 by a team of professionals with a strong background in technology as well as business, who came together for a common cause and the mission of the company 'transforming present and future together'. This concept was evolved because it was found that it is the need of the hour as every employee and every organization feels that there is something lacking in the system, which results in non-satisfaction towards the job and the operation process.
Kanishka Consultancy helps its clients, which results in the client's profitability and productivity, in making processes streamlined so that every internal process will no longer be a liability but an asset to every business. Our innovative and flexible approach ensures that our services are specific to the individual needs of our clients. Our vast industry experience and exposure allow us to service the individual needs of all clients to their satisfaction.
