As a global customer support intern, you will play a key role in assisting our customer support team in managing inquiries, resolving issues, and ensuring a positive experience for our international customers. You will have the opportunity to work across various communication channels, assist with troubleshooting, and gain valuable experience in global customer service operations. This internship is designed to give you hands-on exposure to a fast-paced, customer-centric environment and enhance your skills in customer service, communication, and problem-solving.
1. Respond to customer inquiries through email, live chat, and social media platforms in a professional and timely manner.
2. Assist in troubleshooting and resolving technical issues, product inquiries, and service-related questions.
3. Document customer interactions and provide detailed reports on inquiries, issues, and resolutions.
4. Collaborate with other team members to escalate and resolve more complex customer issues.
5. Contribute to the creation of knowledge base articles, FAQs, and support documentation for customers.
6. Provide feedback on recurring customer issues to help improve product offerings and support processes.
7. Participate in customer support projects aimed at enhancing service delivery and operational efficiency.
8. Assist in gathering customer feedback to inform product development and customer experience improvements.
We are a business and technology consulting firm established in December 2017 by a team of professionals with a strong background in technology as well as business, who came together for a common cause and the mission of the company 'transforming present and future together'. This concept evolved because it was found that it is the need of the hour as every employee and every organization feels that something is lacking in the system, which results in non-satisfaction with the job and the operation process.
Kanishka Software helps its clients, which results in the client's profitability and productivity, by making processes streamlined so that every internal process will no longer be a liability but an asset to every business. Our innovative and flexible approach ensures that our services are specific to the individual needs of our clients. Our vast industry experience and exposure allow us to service the individual needs of all clients to their satisfaction.
