Are you a skilled communicator with a passion for technology? We are seeking a dynamic customer service/customer support intern to join our team at WIFY Technology! With the opportunity to work alongside industry experts, this role offers a unique chance to enhance your customer service skills while gaining hands-on experience in a fast-paced tech environment.
1. Provide exceptional customer support via phone, email, and chat, ensuring prompt and courteous resolution of inquiries and issues
2. Assist customers in navigating our cutting-edge technology products, troubleshooting technical challenges, and offering step-by-step guidance
3. Collaborate with cross-functional teams, including sales and engineering, to address customer concerns and provide efficient solutions
4. Continuously strive to improve customer satisfaction by actively seeking and implementing customer feedback and suggestions
5. Conduct thorough research to identify and resolve complex customer problems, escalating issues when necessary
6. Maintain accurate records of customer interactions and transactions in our CRM database
7. Stay up-to-date on industry trends, product updates, and new features to accurately inform and educate customers about our offerings
Join our team and contribute to the success of WIFY Technology as we revolutionize the tech industry with our innovative solutions. Apply now to embark on an exciting journey in customer service and technology!
Wify is a fast-growing startup, a pioneer in the tech-enabled skilling and employment of the blue-collar workforce. We are simultaneously solving the problem of skill gaps faced by employers and unemployment for workers. We help brands such as IKEA, Livspace, Amazon, Hettich, etc., provide final stage assembly and installation for their products in consumers' homes along with support throughout the product lifecycle. To enable this Wify has built a tech platform where it trains and qualifies tradesmen such as carpenters, technicians, plumbers, etc., and assigns them to the most suitable job.
