Customer Service/Customer Support Internship

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Actively hiring
Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 10,000-12,000 /month
APPLY BY
24 Apr' 24
Posted 3 weeks ago
Internship
18 applicants

About the internship

We are seeking a dedicated individual to join our team as a customer support for FASTag. In this role, you will be responsible for providing efficient support for backend operations related to FASTag services. Your duties will include processing transactions, handling customer inquiries, resolving issues, and ensuring smooth operations of the backend system.

Selected intern's day-to-day responsibilities include:

1. Process transactions efficiently and accurately within the FASTag backend system
2. Handle agent inquiries and provide timely responses and resolutions
3. Collaborate with the frontend team to address customer concerns and ensure a seamless user experience
4. Troubleshoot technical issues related to backend operations and coordinate with the technical team for resolution
5. Maintain accurate records of transactions and customer interactions
6. Ensure compliance with company policies and procedures at all times
7. Adapt to changes in procedures and systems to meet evolving business needs
8. Participate in training sessions and workshops to enhance knowledge and skills

Day shift - 09:00 AM to 06:00 PM
Night shift - 10:00 PM to 07:00 AM

Join our team and be a part of our mission to deliver exceptional FASTag services to our customers. Apply now and embark on an exciting career journey with us!
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Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Apr'24 and 15th May'24

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Prior experience in backend support or similar roles preferred

2. Strong communication skills with the ability to interact effectively with customers and team members

3. Proficiency in using computer systems and software applications

4. Attention to detail and ability to work accurately under pressure

5. Willingness to undergo a one-week trial period without pay

6. Flexible and adaptable to work in a dynamic environment

Perks

Certificate Flexible work hours

Number of openings

4

About Highway Delite

Highway Delite is the first and only free travel app designed for Indian highway travelers to make highway travel/road trips fun and safe. We are supported by the Government of Karnataka as a tourism startup and were incubated at NSRCEL, IIM Bangalore. Our app provides highway travelers with all the necessary information for their road trips. We have verified 10,000+ kilometers of highways and are adding many more kilometers.
Activity on Internshala
Hiring since June 2022
88 opportunities posted
18 candidates hired
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