We are seeking a dedicated individual to join our team as a customer support for FASTag. In this role, you will be responsible for providing efficient support for backend operations related to FASTag services. Your duties will include processing transactions, handling customer inquiries, resolving issues, and ensuring smooth operations of the backend system.
Selected intern's day-to-day responsibilities include:
1. Process transactions efficiently and accurately within the FASTag backend system
2. Handle agent inquiries and provide timely responses and resolutions
3. Collaborate with the frontend team to address customer concerns and ensure a seamless user experience
4. Troubleshoot technical issues related to backend operations and coordinate with the technical team for resolution
5. Maintain accurate records of transactions and customer interactions
6. Ensure compliance with company policies and procedures at all times
7. Adapt to changes in procedures and systems to meet evolving business needs
8. Participate in training sessions and workshops to enhance knowledge and skills
Day shift - 09:00 AM to 06:00 PM
Night shift - 10:00 PM to 07:00 AM
Join our team and be a part of our mission to deliver exceptional FASTag services to our customers. Apply now and embark on an exciting career journey with us!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th Apr'24 and 15th May'24
3. are available for duration of 6 months
4. have relevant skills and interests
1. Prior experience in backend support or similar roles preferred
2. Strong communication skills with the ability to interact effectively with customers and team members
3. Proficiency in using computer systems and software applications
4. Attention to detail and ability to work accurately under pressure
5. Willingness to undergo a one-week trial period without pay
6. Flexible and adaptable to work in a dynamic environment
Highway Delite is the first and only free travel app tailored for Indian highway travelers, aiming to make highway travel and road trips both enjoyable and safe. We are supported by the Government of Karnataka as a tourism startup and incubated at NSRCEL, IIM Bangalore. Our app equips highway travelers with essential information for their journeys, covering verified routes spanning over 10,000 kilometers, with ongoing expansions.
