Customer Service/Customer Support Internship

Selected intern's day-to-day responsibilities include:

a. Customer Interaction:
1. Provide exceptional customer service through phone and chat channels.
2. Address customer inquiries, issues, and technical concerns with professionalism and efficiency.
3. Effectively communicate technical solutions in a clear and understandable manner.

b. Technical Troubleshooting:
1. Diagnose and resolve technical issues related to products or services.
2. Collaborate with team members to identify and implement effective solutions.
3. Escalate complex issues to higher-level support as needed.

c. Documentation:
1. Maintain accurate and detailed records of customer interactions and solutions provided.
2. Contribute to the creation and updating of knowledge base articles for common technical issues.

d. Application Process:
1. Interested candidates are invited to submit their resume and cover letter highlighting relevant skills and experiences. Shortlisted candidates will be contacted for interviews.

As a Customer Service/Customer Support Intern specializing in call and chat support for tech support, you will play a crucial role in ensuring customer satisfaction and resolving technical issues. This internship provides a valuable opportunity to gain hands-on experience in a dynamic tech support environment, interacting with customers through both phone and chat channels. You will work closely with experienced professionals to develop your skills in problem-solving, communication, and technical troubleshooting.

Urbanites Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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