About the internship
As a Customer Support Specialist for our CRM and ERP systems, you will be the main point of contact for our customers, assisting them with any queries, troubleshooting issues, and ensuring a seamless user experience. You will use your technical expertise and customer service skills to provide guidance on our software's functionalities and resolve user issues, contributing to customer satisfaction and product success.
Selected intern's day-to-day responsibilities include:
1. Provide front-line support for customers using our CRM and ERP platforms by responding to inquiries via phone, email, and chat.
2. Diagnose and troubleshoot technical issues, escalating them to the appropriate team when necessary.
3. Guide users on platform functionality to ensure they understand system capabilities.
4. Assist with onboarding new clients by setting up accounts and guiding them through essential features.
5. Conduct training sessions and webinars to educate clients on best practices and optimal platform usage.
6. Create and update knowledge base articles, FAQs, and troubleshooting guides to assist customers with self-service.
7. Record and track customer interactions and issues in the CRM system, maintaining accurate and up-to-date records.
8. Identify and document common issues to help develop proactive solutions.
9. Collaborate with product and development teams to improve user experience and resolve customer issues effectively.
Skill(s) required
English Proficiency (Spoken)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 20th Nov'24 and 25th Dec'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and attention to detail.
3. Ability to work well in a team environment and adapt to a fast-paced, dynamic workplace.
Perks
Certificate
Letter of recommendation
Additional information
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (₹ 200 per lead generation).
Number of openings
4
About Kris Kross
Kris-Kross, primarily a software product company, brings together innovation, domain knowledge, and technology strengths to provide customers to run their business with maximum efficiency. It operates on the vision of a learning organization and has a trained pool that stays focused on the cutting edge of software trends. The company which has cloud-based ERP products with clients PAN India.
Activity on Internshala
Hiring since November 2024
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