About the internship
Selected intern's day-to-day responsibilities include:
1. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services.
2. Develop and maintain strong relationships with clients by understanding their business goals and challenges.
3. Monitor customer usage and adoption of products to identify areas for improvement.
4. Collaborate with sales, product, and support teams to enhance the customer experience.
5. Address customer inquiries, issues, and concerns in a timely and effective manner.
6. Proactively identify upsell and cross-sell opportunities to maximize revenue.
7. Collect and analyze customer feedback to provide insights for product improvements.
8. Create and maintain documentation related to customer interactions, success stories, and best practices.
9. Proactively track and manage customer health to prevent churn.
10. Stay updated with industry trends and best practices to enhance customer success strategies.
Earn certifications in these skills
Skill(s) required
CRM
Data Analytics
English Proficiency (Spoken)
MS-Office
Problem Solving
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 5th Mar'25 and 9th Apr'25
3. are available for duration of 3 months
4. have relevant skills and interests
Other requirements
1. Bachelor’s degree in business, IT, or a related field. (A master’s degree would be preferred).
2. Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry.
3. Strong understanding of IT solutions, SaaS products, or enterprise software.
4. Excellent communication, presentation, and interpersonal skills.
5. Problem-solving mindset with a customer-first approach.
6. Ability to work independently as well as collaboratively with internal teams.
7. Proficiency in CRM software and customer success tools.
8. Strong analytical skills to assess customer data and provide insights.
Perks
Certificate
Informal dress code
5 days a week
Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 400000 to 500000 /year
Number of openings
1
About Mithi Software Technologies Private Limited
Mithi distinguishes itself in providing secure and dependable email, collaboration, and archiving solutions, that help substantially lower operational costs & boost productivity. Mithi defines its purpose as one of making technology more useful, reliable, and affordable for our customers.
Mithi's innovative solution-shave has been adopted by organizations of all sizes and spread across many enterprise segments, such as healthcare, financial services, education, government organizations, agro-industries, IT/ITES, retail, and many more.
