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Customer Service Internship

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Customer Service

3five8 Technologies

Bangalore

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 20,000 /month

APPLY BY

4 Dec' 19

29 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Resolve any customer/merchant issues with the available resources
2. Speak to merchants to understand and address queries/concerns around integrations/transactions
3. Assist merchants/customers to complete pending activations on request
4. Review the open tickets assigned and reply to queries related to the tickets on payment gateway transactions
5. Monitor transactions to identify risk/fraud
6. Escalate transaction-related discrepancies with the partners/vendors
7. Reconcile transactions and refunds with the Vendors
8. Analyse failed payments for a merchant and provide them transaction reports to help them understand the payment insights and enhance their business
9. Manage all payment gateway transactions and settlements

Skill(s) required

Accounting

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 19th Nov'19 and 19th Dec'19

3. are available for duration of 3 months

4. are from or open to relocate to Bangalore

5. have relevant skills and interests

Perks

Certificate Informal dress code Free snacks & beverages

Number of openings

About 3five8 Technologies

Website

ADDA is a leading SaaS product used by many landmark residential communities in India and across the globe. Close to 2,000+ residential communities and around 10 lakh+ active users are on ADDA, our vision is to be the global #1 software platform for managing communities and properties.

Activity on Internshala

Hiring since April 2019

31 opportunities posted

4 candidates hired