Customer Service Internship in Bangalore at Healofy
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Customer Service
Start Date
Starts immediatelyImmediately
3 Months
15000-20000 /month
Apply By
17 Sep' 21
About Healofy
Healofy is a Bengaluru-based women-focused social networking app. Healofy has raised $8 million (INR 55 crore) in a fresh funding round from Chinese maternity and child-focused (M&C) community platforms like BabyTree Group, Bace Capital, and the existing investor Omidyar Network India. Started as a prenatal and early childhood focused social networking platform, it will now expand into newer categories such as fashion, food, and lifestyle, and will be available in eight vernacular languages, from the existing bilingual support (English and Hindi). The company is specifically focusing on making e-commerce accessible to women in smaller cities and towns. Founded in September 2016, the company has over 500K daily active users (DAUs) on its mobile app.
Activity on Internshala
Hiring since June 2021
27 opportunities posted
About the internship
Selected intern's day-to-day responsibilities include:

1. Building a world-class experience for users at all touchpoints at all stages of the journey
2. Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements - from purchase to unboxing(packaging, messaging, etc.) and product return to customer support.
3. Track customer experience across different channels and touchpoints
4. Analyze customer feedback on product ranges and new releases, as well as preparing reports
5. Perform product tests, evaluating after-sales and support services, and facilitating improvements
Learn skills relevant for this internship on Internshala Trainings
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 16th Sep'21 and 21st Oct'21

3. are available for duration of 3 months

4. are from Bangalore

5. have relevant skills and interests

Other requirements

1. Bachelors degree in a relevant stream

2. Attention to detail and keen eye to customer's voice

3. Strong communication with a customer-centric approach

4. Knowledge of online customer engagement platforms and channels

5. Ability to work with multiple stakeholders and coordinate accordingly

6. Data handling with Excel and SQL/Metabase,

7. Should have know-how about CRM tools (Freshdesk, etc)

8. Can speak/write & understand Kannada, English, Malayam, Tamil will be preferred

Number of openings

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