We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Selected intern's day-to-day responsibilities include:
1. Maintaining a positive, empathetic and professional attitude toward customers at all times
2. Responding promptly to customer inquiries
3. Communicating with customers through various channels
4. Acknowledging and resolving customer complaints
5. Knowing our products inside and out so that you can answer questions
6. Processing orders, forms, applications, and requests
7. Keeping records of customer interactions, transactions, comments and complaints
8. Communicating and coordinating with colleagues as necessary
9. Providing feedback on the efficiency of the customer service process
10. Answering and making phone calls to customers
11. Ensuring customer satisfaction and providing professional customer support
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th Aug'19 and 7th Sep'19
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Ability to stay calm when customers are stressed or upset
2. Comfortable using computers
3. Experience working with customer support
RIMSports is a NY-based brand and manufacturer of workout gear and general exercise equipment including weightlifting gloves, knee sleeves, resistance bands, lifting grips, dip bars, and other weightlifting accessories for personal gyms and professional athletes. RIMSports was founded in 2014 by Colin and Angie, a husband and wife team who share a love for sports and fitness. RIMSports initially retailed their products on Amazon, but soon expanded into large-scale e-commerce and other online platforms.