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Customer Service Internship in Delhi, Gurgaon at Gonoise

Customer Service


Delhi, Gurugram

Start Date Duration Stipend Posted On Apply By
6 Months ₹10000-12000 /Month 9 Apr'19 23 Apr'19
Full time
About Gonoise (http://www.gonoise.com):
We are not just another brand into e-commerce. Gonoise is a brand synonymous with youth style quotient, that sets us apart as we are a company with a young heart. We have a young team with a zeal to excel. Our company is made up of a team of young professionals. The company is led by a professional management with extensive e-commerce and related experience. The company follows a performance driven work culture full of freedom and fun. Apart from an exciting business to accessorize people's lifestyle, the company reinforces this ethos through a work environment with amenities that keep the workplace full of fun, passion, and excitement.
About the Internship:
GoNoise.com is looking for smart, young, energetic Customer Service Representatives with good communication skills. We need someone who understands our customers the way we do. We are customer obsessed and believe customer service is one of the core factors which will determine our success.

Responsibilities and Duties:
We are looking for customer happiness executive who can:
1. Manage customer service operations and ensure customer satisfaction by achieving delivery and service quality norms.
2. Co-ordinate with our warehouse team in executing orders.
3. Troubleshoot issues and ensure smooth operation.
4. Respond to emails within designated SLAs.
5. Work with the warehouse and order processing team to clear occasional & operational bottleneck.
6. Regular follow-ups regarding issues queries and operations with concerned person.
7. Handle all issues and queries of customers through mail, phone, letter
# of Internships available: 1
Skill(s) required: MS-Office, English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 9th Apr'19 and 9th May'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Certificate, Letter of recommendation, Flexible work hours, Informal dress code, Free snacks & beverages.

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