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Customer Service Internship in Gurgaon at Nearbuy

Customer Service

Nearbuy

Gurgaon

Start Date Duration Stipend Posted On Apply By
Immediately
3 Months ₹10000 /Month 2 Dec'19 17 Dec'19
Full time
With job offer
 
About Nearbuy (https://www.nearbuy.com/):
Nearbuy helps you discover the best things to do, eat and buy, wherever you are. Make every day awesome with Nearbuy. Dine at the finest restaurants, relax at the best spas, pamper yourself with exciting wellness and shopping offers or go explore your city intimately, you will always find a lot more to do with Nearbuy. From tattoo parlors to music concerts, weekend getaways to international vacations, movie tickets to mobile phones, hotel deals to five-star meals, everything you want is now within reach. Don't stop yet. Take it wherever you go with the Nearbuy mobile app. Its smart search engine would suggest new things to explore based on your location and preferences. What's more? With offers on everything around you, you are sure to try something new all the time.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Manage incoming calls from customers
2. Identify and assess customer's needs
3. Use tools to verify customer information and record reported queries
4. Provide appropriate solutions and alternatives within the time limit to achieve customer satisfaction
5. Follow up to ensure resolution and complete the loop with the customer
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies
8. Take the extra mile to engage customers and stay up to date with Nearbuy's promos, incentives, policies and procedures to add value to customer queries
9. Answer product and service-related questions and suggest information about other products and services
10. Work with internal stakeholders to capture and relay customer insights
11. Work towards meeting individual and team key performance metric
# of Internships available: 2
Skill(s) required: MS-Office and MS-Excel (Learn MS-Excel)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 1st Dec'19 and 31st Dec'19
  3. are available for duration of 3 months
  4. are from Gurgaon and neighboring cities
  5. have relevant skills and interests
Other requirements:
  1. Minimum of 6 months experience in a voice process.
Perks:
Certificate, Letter of recommendation, Job offer, Informal dress code, 5 days a week, Free snacks & beverages.

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