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Customer Service Internship in Gurgaon at ScreenNinja

Customer Service



Start Date Duration Stipend Posted On Apply By
4 Months ₹12000 /Month 12 Feb'19 26 Feb'19
Full time
With job offer
About ScreenNinja (https://screenninja.in):
We provide on-demand mobile screen repair & refurbishing service. We are a convenient mobile screen replacement service at your home or office.
About the Internship:
Selected intern's day-to-day responsibilities include:
1. Audit E-mail & chat support specialists
2. Audit target within the stipulated time, assigned by supervisors
3. Maintain audits, along with managing all type of ad-hoc audit requests, ensuring feedback compliance, New Hire sessions
4. Data reporting
5. Report (Daily dashboard, Quality analysis, accuracy of all the reports)
6. Manage various types of hygiene audits and report non-compliance as and when detected, conducting sessions etc.
7. Work on validation & quality assurance of the data
8. Tool management and Excel management
9. Provide support to conduct compliance, communication awareness sessions for employees
10. Recognize, understand and articulate key drivers of performance deficiency for an agent, region, chat type, business
# of Internships available: 5
Skill(s) required: MS-Excel (Learn MS-Excel), English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 12th Feb'19 and 14th Mar'19
  3. are available for duration of 4 months
  4. have relevant skills and interests
Certificate, Letter of recommendation, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 2 to 5 Lac/annum), Free snacks & beverages.