Customer Service Internship in Gurgaon at Soapworks India (Earth Rhythm)
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Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
10000 /month
Apply By
8 Dec' 20
Internship
Internship
About Soapworks India (Earth Rhythm)
We are a start-up skincare brand. We strive to live with compassion, kindness, and empathy; to be environmentally sustainable, and to improve the lives of billions of people and animals while also being charitable and giving back to our global community.
About the internship
Selected intern's day-to-day responsibilities include:

1. Assist with placement of orders, refunds, or exchanges
2. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
3. Keep records of customer interactions, process customer accounts, and file documents
4. Follow communication procedures, guidelines, and policies
5. Go the extra mile to engage customers
6. Resolve customer complaints via phone, email, mail, or social media
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 24th Nov'20 and 29th Dec'20

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area

2. Has knowledge of commonly-used concepts, practices, and procedures within a particular field

3. Rely on instructions and pre-established guidelines to perform the functions and can work under immediate supervision

4. Typically reports to a supervisor or manager, the target is to ensure excellent service standards and maintain high customer satisfaction

5. Familiar with CRM systems and practices customer orientation and ability to adapt/respond to different types of characters

Perks
Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages
Additional Information

The customer service representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. Primary job functions do not typically require exercising independent judgment

Number of openings
2

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