1. Work on front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook, and App/Play Store)
2. Deliver best-in-class, simple, and friendly service in a timely manner
3. Liaise with our superheroes from the product, editorial, content, and other teams as needed to seek resolutions
Skills & Requirements:
1. Excellent problem-solving skills - you can spot trends in conversations from a kilometer away
2. The last, but most important criterion, you're a team player! You get very well with our team and are eager to learn from your peers
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Saavn is the world's largest South Asian-focused music streaming service with millions of monthly active users. We are 200+ entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite music across all languages and genres. We blend digital technology, data analysis (which we have affectionately coined music science), and strong, fearless business acumen to reach all corners of the globe. Through partnerships with Apple, Google, Facebook, Twitter, and Shazam - to name a few - Saavn reaches more music fans than any other South Asian service. Our award-winning mobile products, partnerships, and thought leadership has been featured in some of the world's leading publications, such as The New York Times, Forbes, The Wall Street Journal, The Economic Times, The Times of India, CNBC, and many more.
