About the internship
Selected intern's day-to-day responsibilities include:
1. Respond promptly to customer inquiries via phone, email, live chat, or in person.
2. Provide detailed information about products, services, and policies.
3. Resolve customer complaints by identifying the problem, determining the best solution, and following up to ensure resolution.
4. Maintain accurate records of customer interactions and transactions using CRM tools.
5. Escalate unresolved issues to the appropriate departments when necessary.
6. Meet or exceed individual and team performance metrics, such as response times and customer satisfaction scores.
7. Collaborate with team members and other departments to improve the customer experience.
8. Continuously update personal knowledge about company products and services to provide accurate information.
9. Handle customer feedback professionally and use it to improve processes and services.
10. Assist on ad-hoc projects.
Skill(s) required
CRM
Data Analysis
Effective Communication
English Proficiency (Spoken)
English Proficiency (Written)
MS-Excel
MS-Office
Problem Solving
Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 7th Jan'25 and 11th Feb'25
3. are available for duration of 3 months
4. are from or open to relocate to Mumbai and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. English Proficiency (spoken)
2. Active listening
3. Interpersonal communication
4. Attention to detail
5. Adaptability and resilience
6. Team collaboration
Perks
Certificate
Letter of recommendation
Flexible work hours
Informal dress code
5 days a week
Job offer
Number of openings
4
About Ace-Horizons
Ace Horizons: Empowering Business Growth Through Tailored Outsourcing Solutions.
At Ace Horizons, we are dedicated to delivering comprehensive outsourcing solutions that enable businesses to excel in today's dynamic and competitive landscape. With a client-focused approach, we specialise in optimising operations, enhancing efficiency, and driving sustainable growth for organisations across industries.
We have partnered with forward-thinking businesses to address complex operational challenges, streamline processes, and unlock untapped opportunities. By leveraging innovative strategies and industry best practices, we empower our clients to focus on their core objectives while we handle the operational intricacies.
At Ace Horizons, our commitment to excellence, adaptability, and long-term partnerships ensures that our clients remain ahead of the curve in an ever-evolving market. Let us help you transform challenges into opportunities and achieve unparalleled success.
Activity on Internshala
Hiring since January 2025
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