Customer Service (Social Media Chat Support) Internship

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Customer Service (Social Media Chat Support)
Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 12,000 /month
APPLY BY
2 Apr' 19
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Live chat support to assist customers on various social media platforms and apps
2. Communicate with the customers at times when needed
3. Handle customer queries
4. Provide good experience in social media and social networking sites
5. Identify customer needs
6. Monitor customer complaints on social media and reach out provide assistance
7. Quick and timely response to customer
8. Attention to detail
9. Gather customer feedback to ensure goodwill
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 19th Mar'19 and 18th Apr'19

3. are available for duration of 3 months

4. are from or open to relocate to Bangalore

5. have relevant skills and interests

Added requirements

1. Knowledge in digital marketing is an added advantage

Perks

Certificate

Number of openings

5

About ZoloStays

Zolo is a Nexus and PE funded, series B company which provides fully managed co-living spaces. Valued at more than $100 million, we are India's fastest-moving technology startup in the co-living spaces. With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer all kinds of basic and luxury living amenities.

Founded by alumni of IIM, IIT, AIIMS, ISB in 2015, we are currently present in 10 cities - Bangalore, Coimbatore, Pune, Kota, Noida, Gurugram, Hyderabad, Mumbai and Chennai and fast expanding to other geographies. We are at a team size of 500+. Serving approximately 16000-20000 customers daily as we speak, we have aggressive growth plans of catering to around 50000 by the year-end. Yes, that's a 3X growth that Zolo is poised to grow at, in the current year.
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Hiring since April 2017
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