- This role is high-performance, and there's never a dull day! Here's what we'd like to you to bring to the table.
- Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook, and App/Play Store).
- Excellent problem-solving skills - you can spot trends in conversations from a kilometer away.
- Deliver best-in-class, simple, and friendly service in a timely manner.
- Liaise with our superheroes from Product, Editorial, Content, and other teams as needed to seek resolutions.
- And the last, but most important criterion, you're a team player! You gel very well with our team and are eager to learn from your peers.
Saavn is the world's largest South Asian-focused music streaming service with millions of monthly active users. We are 200+ entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite music across all languages and genres. We blend digital technology, data analysis (which we have affectionately coined music science), and strong, fearless business acumen to reach all corners of the globe. Through partnerships with Apple, Google, Facebook, Twitter, and Shazam - to name a few - Saavn reaches more music fans than any other South Asian service. Our award-winning mobile products, partnerships, and thought leadership has been featured in some of the world's leading publications, such as The New York Times, Forbes, The Wall Street Journal, The Economic Times, The Times of India, CNBC, and many more.
