We are seeking a self-motivated and enthusiastic customer success engineer (intern) to join our dynamic team for a 3-month internship. This role is ideal for graduates with a background in engineering or commerce who are passionate about customer satisfaction and have a knack for technical problem-solving.
1. Customer Support: Assist in providing technical support to customers by troubleshooting and resolving issues via email, chat, and phone
2. Onboarding: Support the onboarding process for new customers, ensuring a smooth transition and effective utilization of our products and services
3. Data Analysis: Use SQL, Excel, and Google Sheets to analyze customer data, generate reports, and provide insights that contribute to customer success
4. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with the product team to implement changes
5. Documentation: Help maintain and update customer-facing documentation, FAQs, and support materials
6. Collaboration: Work closely with the customer success, sales, and product teams
Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies.
The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.
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