About the internship
We are seeking a self-motivated and enthusiastic customer success engineer (intern) to join our dynamic team for a 3-month internship. This role is ideal for graduates with a background in engineering or commerce who are passionate about customer satisfaction and have a knack for technical problem-solving.
Selected intern's day-to-day responsibilities include:
1. Customer Support: Assist in providing technical support to customers by troubleshooting and resolving issues via email, chat, and phone
2. Onboarding: Support the onboarding process for new customers, ensuring a smooth transition and effective utilization of our products and services
3. Data Analysis: Use SQL, Excel, and Google Sheets to analyze customer data, generate reports, and provide insights that contribute to customer success
4. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with the product team to implement changes
5. Documentation: Help maintain and update customer-facing documentation, FAQs, and support materials
6. Collaboration: Work closely with the customer success, sales, and product teams
Skill(s) required
Effective Communication
Problem Solving
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 11th Jul'24 and 15th Aug'24
3. are available for duration of 3 months
4. have relevant skills and interests
Other requirements
1. Education: Possess a graduate degree in engineering or commerce.
2. Experience: 0–1 years of experience in product support or related roles.
3. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
4. Technical Skills: Proficiency and hands on experience in SQL, Excel, and Google Sheets is preferred and will be considered an added advantage.
5. Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail.
6. Customer Focus: A genuine passion for helping customers and ensuring their success with our products and services.
7. Team Player: Ability to work effectively in a collaborative team environment and between cross functional teams.
Perks
Certificate
Letter of recommendation
Flexible work hours
Informal dress code
5 days a week
Number of openings
1
About Salesken.ai
Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies.
The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.
Activity on Internshala
Hiring since January 2022
