About the internship
Selected intern's day-to-day responsibilities include:
1. Develop customer success strategies: collaborate with the creative team to maintain and evolve customer success strategies and best practices.
2. Senior management communication: effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.
3. Metrics maintenance: manage and maintain existing customer success metrics and data as directed by leadership.
4. Client collaboration: collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.
5. Campaign performance analysis: prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.
6. Customer references and case studies: partner with sales and marketing teams to secure customer references and develop compelling case studies.
7. Customer experience improvement: review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.
8. Brand advocacy: cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.
9. Product demonstrations: conduct product demonstrations to showcase features and benefits for customers.
10. Onboarding process improvement: enhance onboarding processes to ensure seamless customer integration and satisfaction.
11. Cross-promotion initiatives: develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.
Earn certifications in these skills
Skill(s) required
English Proficiency (Spoken)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Mar'25 and 7th Apr'25
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
Required skills:
1. Should know about marketing, sales, account management, or customer success.
2. Looking for MBA freshers.
3. Strong verbal and written communication, strategic planning, and project management skills.
4. Analytical and process-oriented mindset.
5. Comfortable working across multiple departments in a deadline-driven environment.
6. Active team player, self-starter, and multitasker who can quickly adjust priorities.
7. Knowledge of Salesforce and project management tools.
8. Event planning experience a plus.
What you will get:
1. 6 months internship + full time opportunity.
2. 5 Days working + 1st Saturday working.
3. Timings - 10 AM - 7:30 PM.
Perks
Certificate
5 days a week
Job offer
Number of openings
2
About Advantage Club
Advantage Club, founded in 2016, is a global leader in AI-driven employee engagement and rewards platforms, headquartered in San Francisco with offices in the Philippines, Mumbai, Bangalore, and Gurgaon. Serving clients across 104 countries, we partner with over 1,000 corporations like Accenture, HCL, and Tech Mahindra, engaging more than 5 million employees and 10,000+ brands worldwide. Our platform offers services such as rewards & recognition, wellbeing, sales contests, ERG, surveys, and more, all in one app. Backed by Y Combinator and GrowX Ventures, we provide high-demand solutions, lucrative incentives, and exceptional growth opportunities within a dynamic and supportive work culture.
Activity on Internshala
Hiring since December 2024
