Customer Success Internship

Selected intern's day-to-day responsibilities include:

1. Work on customer relationship management
2. Work on handling annual renewal recurring of our SaaS product
3. Understand client issues and encourage upsells and cross-sells
4. Work on a monthly list of recurring revenue and communicate the same with the client
5. Work on coordinating with the sales and support team to fulfill clients' requirements
6. Assist the customer success team in onboarding new customers and ensuring a smooth transition
7. Develop an understanding of customer goals and objectives and help create strategies to achieve them
8. Respond to customer inquiries and concerns in a timely and professional manner
9. Collaborate with other teams such as sales and product to ensure customer success
10. Help gather and analyze customer feedback to improve product offerings and customer experience
11. Assist with the creation and execution of onboarding materials and training programs
12. Attend relevant meetings and participate in cross-functional projects as needed 13. Provide administrative support to the customer success team as needed
14. Monitor customer activity and usage to identify potential issues or opportunities for growth

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