Customer Success Internship

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Actively hiring
Customer Success
Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 7,000-9,000 /month
APPLY BY
14 Jul' 24
Posted 3 weeks ago
Internship with job offer

About the internship

Selected intern's day-to-day responsibilities include:

1. Work on customer relationship management
2. Work on a monthly list of recurring revenue and communicate the same with the client
3. Work on coordinating with the sales and support team to fulfill clients' requirements
4. Assist the customer success team in onboarding new customers and ensuring a smooth transition
5. Develop an understanding of customer goals and objectives and help create strategies to achieve them
6. Respond to customer inquiries and concerns in a timely and professional manner
7. Collaborate with other teams such as sales and product to ensure customer success
8. Help gather and analyze customer feedback to improve product offerings and customer experience
11. Assist with the creation and execution of onboarding materials and training programs
12. Attend relevant meetings and participate in cross-functional projects as needed
13. Provide administrative support to the customer success team as needed
14. Monitor customer activity and usage to identify potential issues or opportunities for growth

Skill(s) required

Effective Communication MS-Excel MS-Office
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 14th Jun'24 and 19th Jul'24

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate Letter of recommendation Informal dress code Free snacks & beverages Job offer

Number of openings

1

About Faclon

Faclon Labs is a Mumbai-headquartered deep-tech IoT company founded by IIT-Bombay alumni. Over the years, we evolved as a one-stop and highly relevant IoT & AI company to drive digital transformation and industry 4.0 among enterprises. Having a focus on deep technologies and continuous innovations, Faclon has become one of the leading companies in the IoT space with an aggressive portfolio of customers in India and overseas.
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