Customer Success Internship

Selected intern's day-to-day responsibilities include:

1. Managing client relationships and deliverables, ensuring customer requirements are met with customized solutions, and training customers on our industry-first digital logistics platform, LoRRI
2. Engaging actively with 1,700+ LSPs/transporters who have signed up on LoRRI to ensure active participation, engagement, and robust support
3. Participating in product demonstrations for customers and developing competencies to conduct these demos independently
4. Facilitating the onboarding of transporters by building relationships and ensuring a smooth integration process
5. Developing a deep understanding of our product and acquiring in-depth knowledge of client operations and data
6. Handling and resolving customer requests and complaints efficiently
7. Developing and maintaining tracking mechanisms for client issues and coordinating with various internal teams to resolve them
8. Preparing regular progress and forecast reports for internal and external stakeholders using key account metrics
9. Multitasking and managing a diverse range of requirements effectively

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