In this role, you will support customers with the creation and optimization of chatflows and ensure they fully understand and utilize our customer engagement SAAS product to achieve their business goals. You will play a critical role in enhancing customer satisfaction, retention, and overall success.
Selected intern's day-to-day responsibilities include:
1. Conduct onboarding sessions for new customers, ensuring they are fully trained on the functionalities and capabilities of our SAAS product.
2. Develop and deliver training materials and sessions, both one-on-one and in group settings.
3. Assist customers in designing, creating, and optimizing chatflows to enhance their customer engagement strategies.
4. Provide expert advice on best practices for chatflow configurations and implementations.
5. Develop a deep understanding of our customer engagement SAAS product to provide high-quality support and solutions.
6. Troubleshoot and resolve customer issues related to chatflow creation and other product features.
7. Build and maintain strong, long-term relationships with customers to drive satisfaction and loyalty.
8. Act as the primary point of contact for customer inquiries and support requests.
9. Gather and analyze customer feedback to identify areas for improvement in the product and support processes.
10. Collaborate with the product development team to relay customer insights and suggest enhancements.
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th Sep'24 and 15th Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
Geta.ai is an AI-powered platform that uses natural language processing and machine learning to help businesses automate their customer service operations. The platform enables businesses to provide quick and accurate responses to customer inquiries through a variety of channels, including webchat, social media, email, and messaging apps. The platform's machine learning algorithms can understand the context of customer queries and respond appropriately, saving businesses time and resources by automating much of the customer service process. Geta.ai's chatbot feature is customizable, allowing businesses to tailor the conversation flow to their specific needs and brand voice.
