Are you a proactive problem-solver with excellent communication skills? Do you have a passion for helping customers succeed? If so, we have the perfect opportunity for you as a customer success manager intern at ClearTax! As a member of our team, you will have the chance to work closely with our clients to ensure their success using our platform.
Selected intern's day-to-day responsibilities include:
1. Building strong relationships with customers to understand their needs and provide personalized solutions
2. Troubleshooting technical issues and providing timely resolutions to ensure a seamless user experience
3. Conduct regular check-ins with customers to gather feedback and identify areas for improvement
4. Collaborating with cross-functional teams to address customer concerns and drive product enhancements
5. Developing and implementing customer success strategies to drive user adoption and retention
6. Assisting with customer onboarding and training to ensure a smooth transition to our platform
7. Monitoring customer satisfaction metrics and tracking key performance indicators to measure success
If you are a self-motivated individual with a passion for customer service and a drive to learn and grow, we want to hear from you! Join us at ClearTax and help us empower our customers to achieve their financial goals. Apply now and kickstart your career in customer success!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 30th Jan'25 and 6th Mar'25
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Currently pursuing or recently completed a degree in business, finance, technology, or a related field (an MBA will be a plus)
2. Excellent communication skills in English
3. Strong problem-solving and analytical abilities
4. Ability to manage multiple customer interactions efficiently
5. Basic understanding of SaaS products and customer lifecycle
6. Good to have: Prior experience in customer-facing roles (support, success, or sales) or familiarity with the KSA business ecosystem
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 300000 to 700000 /year
ClearTax is Asia's fastest-growing fin-tech and India's largest website to file income tax returns. ClearTax aims to simplify the tax filing process to empower millions of Indians and remove the fear of taxes.
