About the internship
We are looking for a dynamic customer success/support executive intern to join our team at Arihant Publications. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive top-notch service and assistance.
Selected intern's day-to-day responsibilities include:
1. Provide exceptional customer support via phone, email, and live chat to address inquiries, resolve issues, and provide product information.
2. Assist customers with order processing, tracking, and returns to ensure a seamless experience.
3. Collaborate with internal teams to escalate and resolve complex customer issues on time.
4. Develop a deep understanding of our products and services to effectively communicate with customers and provide relevant information.
5. Utilize MS Office skills to maintain accurate records of customer interactions and feedback.
6. Leverage your English and Hindi proficiency to effectively communicate with customers from diverse backgrounds.
7. Assist in identifying opportunities for process improvements and customer satisfaction enhancements.
If you are passionate about customer service, possess excellent communication skills, and are eager to gain hands-on experience in a fast-paced publishing environment, we would love to hear from you!
Earn certifications in these skills
Skill(s) required
Effective Communication
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th Mar'25 and 12th Apr'25
3. are available for duration of 3 months
4. Candidates who are from Noida and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong typing with high accuracy and attention to detail.
2. Proficiency in Microsoft Office Suite (Word, Excel).
3. Excellent written and verbal communication skills in English and Hindi are a must.
Perks
Certificate
Letter of recommendation
Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Number of openings
3
About Arihant Publications
Success and nothing less isn't just a statement or a punchline. It's a promise that lies at the core of Arihant and its trials. Over the last two decades, we have been relentlessly in pursuit of the most appropriate and deemed-fit content for your exam needs. With a single Vision to produce accountable, balanced, innovative, and right content for every sphere of education, Arihant currently is India's leading publisher.
Activity on Internshala
Hiring since October 2024
