Customer Support Engineer Internship

Job description
Job description
Job Title: Technical Customer Support Engineer
Location: Khopat, Thane, 400601
Reports To: General Manager

Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities:

1. Customer Interaction: Act as the primary customer contact, delivering exceptional service.
2. Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
3. Product Knowledge: Stay updated on company products, services, and trends.
4. Customer Experience Improvement: Identify and recommend improvements for customer experience.
5. Technical Support: Assist with product setup, troubleshooting, orders, and returns.
6. Database Management: Maintain accurate customer records in the database.
7. Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
8. Reporting: Generate reports on customer satisfaction and improvements.
9. Training: Train new customer service representatives if needed.
10. Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills:

1. Education: Diploma/ degree in Electrical/ Electronics field preferred
2. Experience: Experience in customer service or a related field.
3. Skills: Excellent communication, problem-solving, and multitasking skills.
4. Technical Proficiency: Proficiency in customer service software and Microsoft Office.
5. Mindset: Strong organizational skills and a customer-centric mindset.

Benefits:

1. Compensation: Competitive salary and performance incentives.
2. Health Benefits: Health insurance.
3. Leave Policy: Paid time off and holidays.
4. Growth Opportunities: Professional development opportunities.
5. Work Environment: Supportive work environment.
6. Apply now if you are passionate about customer satisfaction!
7. Job Types: Full-time, Permanent, Fresher

Schedule: Day shift

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