About the internship
Job description
Job description
Job Title: Technical Customer Support Engineer
Location: Khopat, Thane, 400601
Reports To: General Manager
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities:
1. Customer Interaction: Act as the primary customer contact, delivering exceptional service.
2. Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
3. Product Knowledge: Stay updated on company products, services, and trends.
4. Customer Experience Improvement: Identify and recommend improvements for customer experience.
5. Technical Support: Assist with product setup, troubleshooting, orders, and returns.
6. Database Management: Maintain accurate customer records in the database.
7. Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
8. Reporting: Generate reports on customer satisfaction and improvements.
9. Training: Train new customer service representatives if needed.
10. Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills:
1. Education: Diploma/ degree in Electrical/ Electronics field preferred
2. Experience: Experience in customer service or a related field.
3. Skills: Excellent communication, problem-solving, and multitasking skills.
4. Technical Proficiency: Proficiency in customer service software and Microsoft Office.
5. Mindset: Strong organizational skills and a customer-centric mindset.
Benefits:
1. Compensation: Competitive salary and performance incentives.
2. Health Benefits: Health insurance.
3. Leave Policy: Paid time off and holidays.
4. Growth Opportunities: Professional development opportunities.
5. Work Environment: Supportive work environment.
6. Apply now if you are passionate about customer satisfaction!
7. Job Types: Full-time, Permanent, Fresher
Schedule: Day shift
Earn certifications in these skills
Skill(s) required
Effective Communication
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 5th Mar'25 and 9th Apr'25
3. are available for duration of 3 months
4. Candidates who are from Thane and neighboring cities
5. have relevant skills and interests
Other requirements
1. Industry Experience: Industry-related customer service experience.
2. Software Knowledge: Knowledge of ticketing systems.
Language Skills: Bilingual abilities are a plus.
Perks
Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Number of openings
5
About Vision Mechatronics Private Limited
We are a technology company that began in 2009 with small robotics projects and today operates across various verticals. We manufacture the world's smartest lithium battery. We have been greatly encouraged by the Make in India initiative launched by the Government of India. As responsible citizens, we believe it is our duty to contribute to the growth of the country. Our products are developed and manufactured in India, aiming to create more job opportunities for our fellow citizens and help drive India forward.
Activity on Internshala
Hiring since November 2024
