About the internship: We're looking for a customer-focused and positive customer service associate intern who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. This is a full-time, on-site role.
Selected intern's day-to-day responsibilities include:
1. Managing client school feedback calls to all client schools and recording
2. Working on tele-calling (partially)
3. Providing support to client schools
4. Working on client executive tasks and counseling
5. Handling customer inquiries via calls, email, and chat giving prompt answers to customer questions
6. Providing knowledgeable help to customers and going the extra mile in providing the correct details to customer queries
7. Resolving customer complaints quickly and effectively
Requirements:
1. Good documentation skills
2. Proficiency using Microsoft Excel and Word is an added advantage
3. Earn certifications in these skills
4. Learn business communication
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 2nd Feb'23 and 9th Mar'23
3. are available for duration of 3 months
4. have relevant skills and interests
Founded in 2015, Tinkerly is an IIT Delhi and XLRI alumni-backed company that aims to cultivate STEM as a hobby among students aged 6-16 years and develop their skills for future workplaces. The company has benefited over 500K students and 10K teachers across 2000+ schools through its STEM/Tinkering Labs and coding curriculum offerings. Forbes recognized Tinkerly as one of the Education Evangelists of India in 2019, and NASSCOM featured the company among India's leading startups in the field of artificial intelligence (AI).
