Customer Support Internship

Selected intern's day-to-day responsibilities include:

1. Manage large amounts of incoming phone calls
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts and file documents
6. Follow communication procedures, guidelines and policies
7. Take the extra mile to engage customers

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