Customer Support Part Time Internship

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Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 10,000-12,000 /month
APPLY BY
8 Feb' 20
Posted 3 weeks ago
Internship
Part time

About part time job/internship

Selected intern's day-to-day responsibilities include:

1. Understand and highlight operational issues faced by the customers and create an action plan to resolve them
2. Plan and execute measures for customer delight to increase the CLV and customer loyalty
3. Document customer trouble reports in the ticketing system and escalates according to established standard operating procedures
4. Communicate with the customers to provide information about products and services, take/ cancel orders, or obtain details of complaints
5. Work in sync with all the category managers to help understand the possible challenges and troubleshoot accordingly
6. Monitor closely and close escalations in the shortest time possible with diligent follow up
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for the part time job/internship

2. can start the part time job/internship between 23rd Jan'20 and 22nd Feb'20

3. are available for duration of 6 months

4. have relevant skills and interests

Perks

Certificate Letter of recommendation

Number of openings

2

About Tjori

Tjori is an exclusive marketplace of unique designs from India and across the globe. Our vision is to make discovery-worthy products available to everyone who values textile crafts and workmanship. We have a holistic system where we closely work with gifted artisans and designers to curate collections, which is not just beautiful but authentic and one-of-a-kind.

Why art and artisans have suffered due to modernization, irregular supply of raw materials, lack of financial help, low-quality duplications, etc.? Artisans are in a constant battle with big brands and are unable to scale-up their business or find the right collaborations that would lead to a fruitful partnership. Tjori was conceived with the sole purpose to provide the right channel to these talented artisans, to showcase authentic products and to revive age-old crafts. Our aim is to build a strong community where art is safeguarded, celebrated and only genuine products are discovered by our customers.
Activity on Internshala
Hiring since January 2020
1 opportunity posted
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