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Customer Support Trainee Internship

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Customer Support Trainee

EaseMyTrip

Start Date

Starts immediatelyImmediately

Duration

4 Months

Stipend

₹ 5,000-7,000 /month

APPLY BY

29 Sep' 24

64 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Offer top-tier customer service and problem resolution through voice-based phone support.
2. Address customer inquiries effectively, resolving issues with a focus on first-contact resolution.
3. Listen attentively to customers, demonstrating empathy and understanding their needs.
4. Clarify requirements, probe for information, and ensure customers comprehend the solutions provided.
5. Greet customers courteously and professionally, adhering to established procedures.
6. Maintain accurate and complete documentation of customer interactions and provide additional education as necessary.

Note: 6 Days working and one rotational week off.
Job Location: Plot No. 223, Patparganj Industrial Area, New Delhi, 110092

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Problem Solving

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 30th Aug'24 and 4th Oct'24

3. are available for duration of 4 months

4. have relevant skills and interests

Other requirements

1. Freshers with good communication skills.

2. Knowledge of international/domestic travel voice process.

3. Should be enthusiastic & have zeal to perform.

4. Ready to work in rotational shifts (No Night Shifts for females).

Perks

Certificate Job offer

Number of openings

About EaseMyTrip

Website

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business to customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

Activity on Internshala

Hiring since January 2024

6 opportunities posted