Customer Support Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Identify and assess customers' needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods/tools
4. Meet personal/customer service team sales targets and call-handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies
8. Take the extra mile to engage customers
9. Requirements and skills
10. Proven customer support experience or experience as a client service representative
11. Track record of over-achieving quota

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