As a customer support intern, your role will be to support the Truecaller for Business customers regarding the technical queries on the Truecaller product.
Selected intern's day-to-day responsibilities include:
1. Respond to customer queries and close customer tickets via email
2. Ensure SLA & CSAT
3. Upgrade your skills constantly on the Truecaller for Business product and the features
4. Demonstrate technical and debugging knowledge of the issues
5. Work independently and own the raised matter till closure
6. Work with data, generate and analyze reports
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 27th Jun'22 and 1st Aug'22
3. are available for duration of 6 months
4. have relevant skills and interests
1. Excellent oral and written communication and people interactions skills
2. Candidate should be comfortable working flexible shifts including weekends (comp-off to be provided in lieu of this)
3. Experience in customer service role/handling technical support is an added advantage
4. Candidate should be comfortable working with technology applications
5. Eye for detail and ability to comprehend the issue
Truecaller is the leading global platform for verifying contacts and blocking unwanted communication. We enable safe and relevant conversations between people and make it efficient for businesses to connect with consumers. It has an integrated caller ID service to achieve call-blocking functionality and social media integration to keep the phonebook up-to-date with pictures and birthdays. It was developed by the Swedish company True Software Scandinavia AB. The app is available for Android, iOS, BlackBerry, Symbian, Windows mobile, and Windows phone.
