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E-Commerce Customer Service work from home job/internship at Urbo

E-Commerce Customer Service


Work From Home

Start Date Duration Stipend Posted On Apply By
6 Months ₹20000-30000 /Month 1 Jul'19 14 Jul'19
About Urbo (http://www.iurbo.com):
We believe that travel products should be practical and gorgeous to look at. Our team is driven by people who have visited almost every country in the world. We travel. We explore. We build. It's how we turned Amsterdam into one of the world's biggest trading hubs. It's how we are turning Urbo into your trusted travel companion.
About the work from home job/internship:
We are seeking a talented person who is passionate about providing exceptional customer service and excited about being a key member growing start-up.

Selected intern's day-to-day responsibilities include:

1. Managing customer queries across different online sales channels
2. Providing knowledgeable answers to questions about product features, pricing and availability.
3. Working with internal departments to meet customers' needs whenever dealing with complicated situations
4. Helping resolve product returns, responding to shipping inquiries and answering order status questions.
5. Identifying, analyzing, and categorizing customer reviews and providing feedback to internal teams
6. Keeping track of product listing condition (ranking, text content, images, reviews) across sales channels
7. Ensuring product content across different sales channels are accurate
8. Handling the website's LiveChat and providing support to customers
# of jobs/internships available: 3
Skill(s) required: English Proficiency (Written) (Learn Business Communication)
Who can apply:
Only those candidates can apply who:
  1. are available for the work from home job/internship
  2. can start the work from home job/internship between 30th Jun'19 and 30th Jul'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Other requirements:
  1. Strong oral and written communication skills
  2. A great desire to delight every customer
  3. The ability to turn customer problems into customer wins
  4. The ability to thrive in a small company setting
  5. Strong organizational skills along with being detail oriented
  6. An energetic team player who is flexible and adaptable
  7. Strong computer skills including MS Office
Certificate, Letter of recommendation, Flexible work hours, 5 days a week.

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