1. Conducting research and analyzing trends to identify new opportunities, helping the team stay ahead of the curve.
2. Managing day-to-day operations like order confirmations, filtering, responding to customer queries, printing labels, and ensuring a smooth customer journey. Act as the face of the brand when resolving customer issues.
3. Encouraging video/photo/text reviews from customers to drive engagement and create buzz across the community.
4. Developing and implementing SEO strategy to enhance Mantraa's online presence and visibility.
5. Coordinating with courier partners to ensure timely and flawless deliveries, ensuring customers receive their orders on time.
6. Assisting with product shoots and creating/editing visual and video content to fuel marketing campaigns, making the products stand out.
7. Communicating effectively across all channels to ensure consistency in aligning with Mantraa's vision and brand voice.
8. Assisting with inventory management, paying attention to details to ensure popular items are always in stock.
9. Monitoring and responding to customer queries on social media, WhatsApp, and other platforms. Engage, connect, and build relationships with the community.
10. Supervising the packing team to ensure orders are packed and shipped promptly while tracking inventory to avoid delays.
Skill(s) required
CanvaEffective CommunicationEnglish Proficiency (Spoken)English Proficiency (Written)MS-ExcelOperationsProduct StrategySearch Engine Optimization (SEO)Social Media MarketingVideo EditingVideo Making
Mantraa is a premium spiritual jewelry brand that blends artistry, craftsmanship, and spirituality into stunning jewelry pieces. Rooted in ancient traditions and designed for the modern soul, our collections are more than just accessories they are symbols of inner peace, strength, and transformation. Our pieces are meticulously handcrafted using high-quality materials to ensure each design is meaningful and elegant. We believe in the power of sacred symbols, mantras, and energy-infused designs, which serve as reminders of one's purpose and connection to the universe. As we continue to grow and spread our message of spirituality and mindfulness, we seek passionate, creative, and driven individuals to join our team. At Mantraa, you will have the opportunity to be part of a vibrant and innovative brand, where we value collaboration, personal growth, and authenticity.
