1. Work on troubleshooting and resolving application issues reported by operations and other teams
2. Do root cause analysis for major/critical incidents, and where possible resolve or provide workarounds, suggestions, and improvements to mitigate future incidents.
3. Develop and maintain professional credible relationships with key stakeholders (product management, business, technology, and operations teams)
4. Recommend and assist with developing improvements around support processes, tools, standards, and the overall performance and level of support provided by the engineering services team
Snapdeal was founded in February 2010 and it has become one of India's largest online marketplaces for businesses to reach and sell their products to consumers nationwide; a model that the company pioneered in the Indian market. We feature the largest selection of 5 million+ products across various categories like apparel, mobiles and accessories, watches and bags, electronics and cameras, computers and peripherals, perfumes, beauty and health, footwear, home decor, and kitchenware amongst others. We are a young, dynamic, and innovative team, and are backed by leading global strategic and financial investors.
